Customer Operations and Service Management Professional

Operate an independent, app-led customer-facing workflow while balancing service quality, speed, accuracy, route efficiency, earnings goals, and changing demand without day-to-day supervision.

Resolve customer, merchant, and platform issues involving delays, order exceptions, address problems, and service concerns through clear communication and practical problem-solving. Use multiple digital platforms confidently and prioritise work in real time under target-driven conditions.

Led overnight guest experience and hotel operations as the senior point of contact. Handled enquiries, complaints, service recovery, incidents, and escalations using calm judgement.

Managed financial transactions, reconciliations, expenditure records, shift handovers, and operational reporting. Monitored room availability, competitor rates, and commercial conditions to support pricing and operational decisions.

Managed reception, reservations, telephony, and email enquiries. Verified booking and payment information, explained hotel services, and resolved guest issues promptly.

Maintained accurate guest profiles and confidential payment data, completed night and income audit processes in Opera PMS, monitored rates and availability, and produced emergency, security, and shift-handover reports.

Supported individuals with complex needs, adapting communication to each person and situation while completing assessments and maintaining accurate records in a procedure-led environment.

Coordinated with colleagues and professionals, handled sensitive information appropriately, and remained calm during challenging situations.

Provided person-centred support to clients in a homecare setting.

Maintained accurate documentation and followed structured care, medication, safety, and reporting procedures.

Planned and coordinated accommodation, catering, and hotel services while managing budgets, financial plans, expenditure, and statistical records. Worked toward sales and profit targets and supported marketing, pricing, and revenue-management activity.

Recruited, trained, and monitored staff; planned schedules; managed customer complaints; coordinated suppliers and contractors; and maintained regulatory compliance.

Recruited, trained, and supervised restaurant staff while managing budgets, rotas, stock, suppliers, reservations, customer enquiries, and complaint resolution.

Prepared staffing and sales reports, maintained financial records, assessed profitability, set performance targets, and implemented operational improvements.

Provided front-of-house guest service within a hotel environment, supporting reception, reservations, telephony, and service coordination.

Built transferable experience in high-volume guest service, cash handling, performance monitoring, and suggestive selling.

Delivered customer-facing restaurant service during a University Work & Travel placement in Virginia Beach, USA.

Supported high-volume guest service, customer enquiries, cash handling, service coordination, and suggestive selling.

Provided front-of-house support in a hotel setting, including guest-facing service and operational coordination.

Developed experience in reception, telephony, reservations, customer service, and cash handling.

Provided restaurant service during a University Work & Travel placement in Virginia Beach, USA.

Supported guests in a busy customer-facing environment and gained experience in service coordination, customer enquiries, and suggestive selling.

Graduated. Studied Operations and Service Management, Strategic Marketing, Project Management, Financial Decision Making, and Business Consulting.

Technical foundation in IT, systems, networks, and digital problem-solving.

Studied PC networks, Microsoft Word, Excel and PowerPoint, databases, programming, and hardware/software fundamentals.