I am a bilingual customer operations and account management professional with extensive experience supporting customers, VIP players, agents, and operational partners across Latin America. I work fluently in Spanish and professionally in English.
I have strong experience in online sportsbook and iGaming operations, including player-account support, deposits and withdrawals, betting inquiries, account limits, transaction troubleshooting, and VIP service. I am comfortable explaining wagering rules, odds, parlays, round robins, and other bet types.
I manage complex customer cases with sound judgment, detailed documentation, and a focus on timely resolution. I regularly coordinate with risk, payments, support, and other internal teams to address escalations, irregular account activity, and sensitive inquiries.
My background also includes international logistics and supply chain operations for Cisco Systems across Latin America. I have coordinated import and export shipments, warehouse receiving, reverse logistics, reporting, and communication among customers, warehouses, transportation providers, and internal stakeholders.
Earlier in my career, I supported corporate security projects, Latin American investigations, information gathering, safety processes, and HR background-check research. I am seeking remote opportunities worldwide or within LATAM where I can apply my customer operations, account management, logistics, and cross-functional coordination experience.
