Operations Manager

Directed end-to-end operations for two 3PL and fulfillment facilities in Tijuana and San Diego totaling more than 28,000 square feet. Planned labor utilization and staffing to meet client volume, quality, service, and cost requirements.

Led annual P&L reviews with executive directors, negotiated departmental budgets, and defined cost-reduction strategies. Managed monthly billing of MXN 400K in Tijuana and USD 20K in San Diego, supported accounts including Estafeta and Dulces de la Rosa, and partnered with developers to deploy WMS modules for receiving, picking, and shipping workflows.

Managed multi-client fulfillment operations using ShipHero and Odoo WMS platforms, maintaining order accuracy and on-time processing across warehouse activities.

Designed and implemented standardized cycle-count processes that reduced inventory discrepancies by 5%. Supported operational projects focused on improving inventory discipline and fulfillment execution.

Held full accountability for distribution center operations, including security, hiring, workforce culture, turnover, client implementations, and weekly client reporting.

Maintained 99.5% inventory accuracy and achieved 100% on-time shipments through cycle-count discipline, dock scheduling, and carrier coordination. Developed a min/max inventory-control system with procurement to prevent overstock and stockouts; received Employee of the Quarter recognition in June 2023.

Led a team of approximately 35 supervisors, engineers, and leads within a 170-operator distribution center. Coordinated inventory of more than one million units while sustaining 99.5% inventory accuracy and 100% on-time delivery.

Implemented cross-training programs to create a multi-skilled workforce and reduce coverage gaps across shifts. Supported daily distribution operations, team performance, and service-level execution.

Managed 50 to 100 operators across warehouse and production supervisory responsibilities. Sustained 85% to 90% schedule attainment while maintaining inventory accuracy and floor-level operational control.

Acted as lead responder for Nonconformance Reports and root-cause analysis for assigned CAPAs. Enforced quality-control requirements and drove corrective-action execution on the production floor.

Owned the weekly production plan and achieved 90% attainment while managing MPS accuracy of 85% for a 100-operator team in an FDA and ISO-regulated medical-device plant.

Reported production, efficiency, quality, and safety KPIs to the Unit Business Team and advised management on corrective actions. Served as lead responder for NCRs and EHS findings and completed Medtronic's Emotional Leadership program.

Coordinated warehouse, production, and shipping activities for a 70-operator team. Managed daily operational alignment across material flow, production execution, and outbound shipments.

Led new-model and SKU implementation activities in partnership with Engineering. Supported readiness for operational changes and effective deployment of new products into production.

Managed 100 operators across two shifts in an ISO 13485 catheter manufacturing plant, achieving 95% schedule attainment and 95% on-time delivery. Built an operator certification program that reduced turnover to 5%.

Reduced scrap to 1.5% through the design and deployment of Poka-Yoke fixtures. Led IQ, OQ, PQ, and MVP equipment and process validations, supported SKU and line transfers to Tijuana, and contributed to the internal audit team for ISO 9001:2016 certification.

Performed 8D root-cause analysis, equipment validation activities including IQ, OQ, and PQ, and transfer engineering for new models.

Created bills of materials in Arena and supported manufacturing engineering activities related to product launches, process readiness, and quality improvement.

Supported manufacturing engineering as an intern, developing work instructions and rework methods for production operations.

Conducted scrap analysis and assisted with early process-improvement and documentation activities in a medical-device manufacturing environment.

Bachelor of Science degree in Industrial Engineering.