Program Manager — Data & AI

Lead a 35-person data department of data scientists, data analysts, and MIS executives. Own the data and AI roadmap, delivery standards, evaluation criteria, hiring, and end-to-end execution of strategic data initiatives.

Defined and delivered an enterprise LLM/RAG platform from ideation to production across 2.3M+ records in 28 states and 8 union territories. Implemented AI governance, DPDP-aligned privacy practices, risk registers, guardrails, golden-set evaluation, vendor evaluation, and delivery systems that reduced data-request turnaround from days to same-day hours.

Managed electoral campaign programmes for a national party across five states and the Lok Sabha 2024 general election, delivering agreed scope on schedule across each campaign cycle. Analyzed data and converted insights into targeted, politically informed action plans.

Built Power BI, Excel, and Data Studio dashboards and reports for client reporting. Redesigned recurring delivery processes to reduce implementation cycles by roughly one-third, while establishing monitoring, training, and documentation standards for field teams.

Led a team of approximately 45 people across agency and cargo business verticals with full P&L accountability. Owned product development for the Cargo business alongside commercial operations.

Partnered with engineering to launch a SaaS platform for the agency channel, adding approximately ₹1 crore in monthly revenue. Increased the customer base by 15%, monthly active users by 33%, conversion by 20%, and existing-client business by 10%.

Led a targeted enterprise outreach programme that generated more than 50 leads per month and contributed to 5% quarterly sales growth.

Acquired major enterprise accounts including Mitsubishi, Yamazen, and Nissan within the first six months. Developed these initial wins into repeat, multi-transaction customer relationships.

Conducted financial analysis for a CONCOR project proposal focused on investment promotion.

Reviewed the existing value chain for strategic improvement and identified non-value-adding activities for removal.

Founded and operated a registered digital marketing agency, owning P&L, pricing, client contracts, and delivery operations.

Managed engagements from sales pitch through execution and performance reporting, building practical experience in client management, commercial strategy, and delivery ownership.