Senior Engineering Manager

I lead a multidisciplinary team of 15 software engineers, support engineers, and catalog specialists responsible for internal data intelligence and automation products serving 28 global marketplaces. I own hiring, performance management, career development, technical roadmaps, annual planning, sprint execution, and delivery alignment with product and business stakeholders.

I established engineering practices including coding standards, 85%+ unit-test coverage, CI/CD pipelines, static analysis, and release management. I led AI-powered validation and audit solutions using LLMs and NLP, reducing manual validation by 90%, lowering validation costs by 81.5%, and saving more than 20,000 hours through automation. I also drove secure migrations, technical-debt reduction, performance improvements, and peak-season scalability initiatives with zero production incidents.

I served as the single-threaded owner for the Selling Partner listing experience across 28 global marketplaces. I managed product requirements, annual roadmaps, risk and dependency tracking, quality gates, and phased delivery across more than 15 geographically distributed teams.

I led seven country launches and managed nine concurrent programs, regularly presenting release readiness and program status to Director and VP leadership. I also coordinated XML schema validation for 106 feed types, identified 17 critical defects before production, and improved incident-resolution metrics by 34.44%.

I managed end-to-end delivery for multi-team software programs across 28 global marketplaces. I established sprint cadences, retrospective processes, risk tracking, dependency management, and blocker-resolution mechanisms for distributed engineering teams.

I drove incident-reporting automation that saved 600 hours annually and led report-generation automation that reduced turnaround time from 30 minutes to one minute. I supported continuous delivery improvement through structured coordination across teams, time zones, and functions.

I managed more than 20 development and QA associates delivering enterprise-scale catalog configuration solutions. I established quality processes, delivery frameworks, release checkpoints, and operational standards for the team.

I led pipeline optimization initiatives that removed unused validation checks and deployment blockers. These improvements accelerated release timelines and improved delivery reliability across global marketplaces.

I acted as a subject matter expert for catalog metadata and configuration systems. I designed configuration standards adopted by the team and authored technical runbooks that became part of the quality baseline for platform validation.

I developed automation utilities for configuration analysis using data intelligence tools, reducing manual effort across global operations. I also trained and mentored junior specialists in system knowledge, quality practices, and problem-solving.

I led technical support operations for catalog systems, mentoring junior associates and establishing escalation processes for complex operational issues. I identified recurring patterns and proposed engineering improvements to address systemic problems.

I improved on-time delivery metrics and reduced average resolution time through process redesign, targeted coaching, and stronger operational controls. This role expanded my leadership responsibilities and subject matter expertise.

I provided technical support for catalog systems across global marketplaces, resolving complex issues involving product listings, metadata, and seller configurations. I applied strong analytical problem-solving and quality-focused troubleshooting practices.

I earned rapid progression into lead and subject matter expert roles by consistently resolving high-impact issues, improving support quality, and contributing to process improvements for catalog operations.

Graduated with a Bachelor of Technology in Information Technology.