I am a Customer Success Manager and Training Lead with experience in customer success, enablement, education, editing, and content writing. I specialize in helping customers adopt products successfully through structured onboarding, training, and ongoing account management.
At PerfectIt, I co-established the company’s first Customer Success function and helped create onboarding processes, customer education programmes, and support frameworks. I managed enterprise and mid-market accounts while supporting near-100% enterprise retention.
I create customer-facing and internal learning resources, including product courses, webinars, workshops, and onboarding materials. I enjoy translating complex product information into clear, practical guidance that helps users achieve value quickly.
I work closely with Product and Engineering teams as a voice of the customer, turning feedback into actionable recommendations for product improvements. My approach combines customer advocacy, stakeholder management, process improvement, and detailed account documentation.
Earlier in my career, I worked in editorial, content management, news writing, and international student recruitment. These roles strengthened my writing, research, communication, campaign, and cross-cultural relationship-management skills.
I am an advanced French and Spanish speaker with a background in applied linguistics and English language teaching. I bring a learner-focused mindset to customer enablement and enjoy building scalable experiences that support both customers and business growth.
