Transformation and Organisational Effectiveness Leader

Promoted to Director to expand organisational impact beyond enablement and lead strategic performance, transformation and adoption initiatives across global customer-facing functions.

Led enterprise-wide programmes across Presales, Sales, Customer Success and Professional Services in North America, EMEA and APAC. Partnered with SVPs, VPs and global functional leaders to diagnose organisational challenges and develop scalable governance and enablement frameworks.

Drove Microsoft 365 and Copilot adoption across six global solution-area teams, improving knowledge accessibility, collaboration and self-service. Developed communication and adoption strategies that increased initiative visibility and supported sustainable behavioural change.

Promoted to Manager in recognition of leadership in knowledge management, enablement and operational improvement for a global presales organisation.

Created and scaled knowledge centres within three months using internal resources. The centres were adopted by Presales, Sales, Engineering, Product Marketing and Professional Services teams across North America, EMEA and APAC as trusted sources of business-critical content.

Led migration to a new Microsoft 365 tenant and supported Copilot adoption across six industry solution areas. Built and led a team of five enablement specialists and managers through an inclusive, coaching-led culture focused on accountability, development and measurable outcomes.

Joined a newly established global enablement function supporting the presales organisation, strategic priorities and operational effectiveness across customer-facing teams.

Co-led a global Knowledge Centre transformation programme that replaced fragmented repositories with governed, scalable knowledge ecosystems and trusted single sources of truth for presales teams.

Co-developed governance frameworks, content ownership models and an offline demonstration programme, delivering the work under deadline while improving global demo visibility, consistency and reuse. Championed early Microsoft 365 collaboration and knowledge-sharing practices.

Provided market intelligence and strategic insight to support sales, business development and leadership decision-making across EMEA.

Delivered competitor, market and industry analysis that informed go-to-market strategies, account planning and growth opportunities across key EMEA markets.

Translated geopolitical, economic and industry trends into actionable sales insight, including analysis of the Russia-Ukraine war's impact across six industry verticals. Streamlined research and reporting processes to improve visibility of market dynamics and competitive positioning.

Supported business growth through market research, stakeholder engagement and data-driven decision support across multiple business units.

Led research and stakeholder engagement initiatives that informed strategic planning, customer experience improvements and commercial decision-making.

Redesigned engagement programmes and reporting processes, increasing participation by 400% while improving insight quality and decision-maker access to actionable information. Strengthened data governance and performance reporting practices.

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