I am a Project Coordination professional with more than 12 years of experience supporting end-to-end operational initiatives, process improvement, and cross-functional collaboration in the financial sector.
I have managed relationships with more than 20 corporate organizations and a portfolio of approximately 90 VIP clients. I am experienced in coordinating high-priority requests, maintaining stakeholder relationships, and delivering high-quality client service.
I use KPI reporting, workflow optimization, documentation, and continuous improvement practices to improve operational performance. I reduced average client response times from three days to one day through CRM workflow optimization.
I have prepared executive reports, business cases, KPI analyses, and recommendations to support management decision-making and strategic planning. I also facilitate coordination across multiple departments to resolve complex operational cases.
I am proficient with Microsoft Excel, Power BI, SAP, CRM systems, AS400, Microsoft Teams, Google Workspace, Asana, Notion, and AI productivity tools. I am currently advancing my knowledge through Project Management training, Python fundamentals, and a Business Administration degree.
I am available for remote, hybrid, and international opportunities, bringing a client-focused, organized, and results-driven approach to project delivery and operational excellence.
