I am a customer-oriented professional and law student with four years of experience supporting operations, client relations, and business administration for a family business.
I have experience providing B2B and B2C customer support through digital and in-person communication channels. I focus on understanding client needs, resolving issues efficiently, and maintaining strong customer relationships.
I am skilled in SaaS-based support management, communication workflow coordination, and client relationship tracking. I am comfortable managing high volumes of service requests while working under tight deadlines.
My experience also includes financial administration, manufacturing operations, and creating presentation designs tailored to corporate clients. This combination allows me to support both customer-facing and operational business needs.
A key achievement in my work was coordinating the production and delivery of more than 600 identification cards for the Military Academy of Medicine within 48 hours. This strengthened my ability to work under pressure, organize priorities, and deliver quality results.
I am currently pursuing a Law degree at the University of Los Andes and am interested in opportunities where I can contribute my customer support, operational management, and problem-solving abilities.
