Reservation Administrator

Managed hotel reservations, guest inquiries, amendments, room inventory, rates, and availability using Opera Cloud PMS. Prepared quotations, contracts, offers, and correspondence for individual and group bookings.

Handled direct sales inquiries through phone, email, and walk-ins, promoted room upgrades and hotel packages, negotiated rates, and followed up with prospective guests to secure bookings. Coordinated with Sales, Front Office, and Revenue teams to maximize occupancy and revenue.

Welcomed guests and managed check-in and check-out procedures while maintaining professional front office standards. Handled payments, room changes, special requests, and accurate guest information in the system.

Assisted guests with inquiries, requests, and complaints in a timely manner. Supported daily operations and coordinated with Housekeeping and Maintenance teams to ensure smooth guest experiences.

Managed front desk operations, including guest check-in, check-out, reservations, inquiries, and service requests. Maintained accurate guest records and updated information in hotel systems.

Coordinated with internal departments to deliver a seamless guest experience. Resolved guest issues professionally and supported high levels of customer satisfaction.

Currently pursuing an online Bachelor's Degree. Expected graduation: 2026.