Senior IT Project Manager

Managed delivery controls for a $6M+ T-Mobile and FICO credit-decisioning platform upgrade. Coordinated vendor activity, IT schedules, testing, readiness evidence, and more than 20 business workstreams.

Maintained Teams and SharePoint project records, led global and vendor meeting cadences, consolidated status reporting, and tracked decisions, blockers, resources, defects, approvals, and UAT readiness. Supported escalation follow-up for added security and infrastructure scope under a compressed UAT timeline.

Served as PM Lead for the State of Nevada CMS replacement, managing phased migration of 116 websites and assets from Ektron to Adobe AEM across U.S. and offshore teams. Scope included workflow recreation, ADA-aware review, AEM training, UAT, and release planning.

Led Scrum ceremonies with leadership, Adobe SMEs, development, QA, and state stakeholders. Managed roadmaps, sprint structure, risks, changes, defects, demos, readiness tracking, Cloud Manager and Admin Console dependencies, SSO, DNS/CNAME, content migration, and signoff records.

Managed a public-sector portfolio of CMS, web, modernization, and platform integration projects through project governance, testing, approvals, and production handoff. Delivered the Hazardous Waste website through public launch and closeout without major production issues.

Advanced Sitecore modernization, Tableau integration, and Adobe/AEM readiness through procurement, technical review, licensing, installation planning, design review, testing, dependency management, and final approvals. Maintained Azure DevOps and SharePoint controls along with invoice, budget, steering committee, risk, issue, and governance records.

Provided PMO surge capacity for King County IT, stabilizing in-flight initiatives through intake recovery, draft charter development, and project framing. Recovered a backlogged intake queue by closing stale requests, merging duplicates, and preparing viable requests for leadership review.

Delivered a public-facing pet licensing upgrade that combined a front-page redesign with payment-flow improvements. Coordinated development, testing, sponsor readiness, and launch handoff; the launch completed without major issues and post-launch feedback indicated a 25%+ increase in successful registrations.

Supported AT&T Premier e-commerce delivery for business customers using PRISM, ITUP, and AT&T project controls. Managed work involving pricing visibility, device selection, checkout, and bulk-purchase user-interface improvements.

Converted architect-defined scope into delivery inputs by coordinating technical leads and estimates. Maintained visibility of scope, estimates, testing, open items, and dependencies through two six-month delivery cycles.

Held project delivery, enterprise onboarding, developer-support, and device-certification roles across AT&T API, SMS/MMS, NGEAG, Media Net, and partner platforms. Managed onboarding for external partners connecting to AT&T platform services.

Coordinated platform lifecycle delivery, vendor activity, SOPs, KPI reporting, incidents, and T1 through T4 support. Improved ticket quality, escalation paths, documentation, and operational follow-through, translating findings into defects, requirements, documentation updates, and release actions.

Owned web-production intake and release coordination across six NCsoft West game websites, including the Aion U.S. launch and U.S./EU schedule alignment. Translated studio and marketing requests into priorities, schedules, and design/development assignments.

Supported site redesigns and launch activities across marketing, IT operations, studio, and European web teams. Built a SharePoint production workflow for request visibility and reporting, and managed Lyris ListManager CRM and newsletter publishing across five localized languages.

Managed AT&T U-verse online UI project work across UX planning, schedules, and point-release alignment.

Coordinated milestones among UX, development, business, and distributed teams while incorporating usability-lab feedback and design standards into delivery planning.

Managed AMD web projects involving regional coordination, publishing, localization, and sponsor planning.

Launched AMD's global gaming website in three languages within a three-week delivery window.

Associate of Applied Science in Electronic Engineering. Certifications: Certified ScrumMaster (CSM) and Certified Scrum Product Owner (CSPO).