I am a Project and Program Management professional, Senior Scrum Master, and Agile Coach with more than 15 years of experience supporting technology, infrastructure, cloud managed services, customer experience, and business initiatives in multinational enterprise environments.
I lead end-to-end project and program delivery, combining Agile practices with strong scope, schedule, risk, issue, and stakeholder management. I am experienced in Scrum, SAFe, Agile transformation, backlog refinement, sprint planning, release planning, and capacity planning.
I help cross-functional teams improve delivery flow, predictability, and transparency. My approach focuses on removing impediments, monitoring flow metrics and velocity, facilitating effective ceremonies, and enabling continuous improvement.
I partner closely with Product Owners, executives, vendors, technical teams, and business stakeholders to align priorities, delivery commitments, and operational outcomes. I am comfortable supporting distributed global teams and communicating progress through executive reporting and delivery dashboards.
My background includes global IT delivery, enterprise infrastructure projects, cloud managed services, customer experience programs, and business analysis. I bring servant leadership, team coaching, conflict resolution, and a practical focus on delivering measurable business value.
I have supported enterprise-scale initiatives with on-time delivery, strong SLA adherence, and zero major incidents. I am fluent in English and Spanish and based in Heredia, Costa Rica.
