3+ years as a Google Cloud Escalation Manager, driving the technical resolution of complex production issues for global corporations. I’m comfortable working across technical teams (Product and Engineering) and non-technical teams (Sales and Account Management), translating complex situations into clear priorities and actions to align stakeholders and leadership.
I’m particularly interested in remote opportunities in Technical Program Management, Cloud/Platform Operations, DevOps, Technical Project Management, Product Operations, and related roles where I can combine technical understanding, problem-solving, and coordination.
Process Engineer and customer-facing technical professional based in Japan and available for remote work. Native-level English speaker with Google Cloud and DevOps knowledge, UX Design certification, and extensive experience with production issues, stakeholder management, process improvement, and technical documentation.
As an EPAM Systems Japan employee, I coordinated the resolution of technical issues for global companies using Google Cloud. This entailed incident response, clarifying scope (expectations) and ownership, and managing stakeholders. Main skills: ability to understand distributed systems and emotional intelligence to work with several teams - technical and non-technical.
N/A, CI/CD, Agile, Containers, Git, GCP, etc...
▪ Kubernetes, DevOps & Agile/Scrum Training (EPAM)
▪ Engineering Bootcamp & Software Design Lifecycle (EPAM)
▪ IT Security, Compliance & Enterprise Systems Architecture (EPAM)
▪ Google Cloud Professional DevOps Engineer — In Progress
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