brian oduor

IT & Card Operations Professional

Open to offers · Member since 10 Sep 2026

Message

Location: Nairobi, Kenya

Desired salary: Confidential

Work preference: Remote Only

Experience level: Mid

About

Professional summary

I am an IT and Card Operations professional with more than 15 years of experience in the banking industry. My background spans card issuing and acquiring, payment systems, IT service management, infrastructure support, and digital banking operations.

I have worked across first-, second-, and third-line support environments, supporting banking applications, ATM and POS operations, e-commerce services, identity systems, and core infrastructure. I bring hands-on experience in incident, problem, change, vulnerability, and vendor management.

My card operations expertise includes payment scheme reconciliation, merchant acquiring, chargeback dispute resolution, fraud-related support, regulatory reporting, card issuance, ATM deployment, POS configuration, and payment terminal management. I have supported Visa, MasterCard, Kenswitch, CUP, TSYS, Postilion, and related payment platforms.

I am experienced with Active Directory, Microsoft Entra ID, Azure DevOps, ServiceNow, SQL Server, Exchange, VMware, Hyper-V, and banking applications running on Microsoft SQL Server. I have contributed to infrastructure migrations, application onboarding, release management, authentication integrations, and security compliance activities.

I am expanding my applied AI capabilities, with particular interest in using AI and automation for fraud detection, payment reconciliation, and IT service automation. I am interested in AI-enabled banking, fintech, payment operations, IT support, and remote consulting opportunities.

Notice period: Immediately

Skills

19 capabilities

Tech stack & tools

Working toolkit

Application Utilities

Postman

Languages & Frameworks

Node.js

Python

Experience

Career history

Application Analyst Standard Chartered Bank Kenya

Oct 2023 – Jul 2026

Supported ITSM operations through problem and change management, including raising, resolving, and closing ServiceNow tickets in accordance with organizational standards, policies, and escalation procedures. Managed security vulnerability activities including Microsoft patching, vulnerability tracking, Trellix administration, standard build compliance, and support for BWAC and Aptra applications.

Administered Active Directory, Microsoft Entra ID, and Keycloak integrations for local system authentication. Supported Azure DevOps application onboarding and release management, banking applications running on Microsoft SQL Server, web application testing with Postman, third-party vendor management, and certificate issuance through the Certificate Authority.

Team Leader – Cards & Digital Department Ecobank Kenya Limited

Jan 2014 – Sep 2023

Led card and digital operations covering card and PIN ordering, ATM vendor management, ATM link and uptime monitoring, instant card issuance, stock control, merchant onboarding, and POS, ATM, and QR code deployment. Configured new POS merchants on TSYS and processed merchant payments in alignment with PCI-DSS requirements for both issuing and acquiring operations.

Managed fraud-related correspondence, chargeback disputes, daily M-PESA and Airtel Money reconciliation, and settlement reconciliation across Kenswitch, Visa, MasterCard, and CUP schemes. Delivered regulatory reporting, UAT for card products and systems, CMS change requests, branch staff training, and business continuity support. Contributed to payment and card product rollouts, merchant acquiring expansion, ATM operating system upgrades, payment automation, and Postilion migration initiatives.

Service Officer – Infrastructure Ecobank Kenya Limited

Aug 2008 – 2013

Supported shared banking infrastructure, network administration, and more than 300 Active Directory user accounts. Managed SQL Server 2005 and Exchange 2007 environments and participated in migration activities from Windows Server 2003 to Windows Server 2008 R2.

Monitored intrusion and virus activity through EPO Policy Manager and supported virtualization environments using VMware and Hyper-V. Participated in the migration from Equinox core banking to Flexcube running on Oracle Database.