I am a Senior Operations and Risk Compliance Specialist with more than eight years of cross-industry experience in financial risk analysis, KYC/AML compliance, procurement, supply chain operations, and customer service.
I specialize in high-risk transaction monitoring, documentation auditing, fraud and anomaly identification, and regulatory compliance. I have supported banking operations for Intesa Sanpaolo in Italy while maintaining strict SLA and regulatory standards.
My background also includes end-to-end procurement, vendor management, purchase order tracking, inventory coordination, contract negotiation, and cost optimization. I am comfortable using ERP and CRM platforms to improve operational visibility and process efficiency.
I have worked with global enterprise accounts including Airbnb, Amazon, Samsung, and Intesa Sanpaolo. My customer operations experience includes complex escalations, technical support, multilingual communication, and key-account service delivery.
I am fluent in English and Italian and have beginner German skills. I work effectively with distributed cross-functional teams and bring strong analytical thinking, stakeholder management, process optimization, and coaching capabilities.
Conducted detailed financial analysis and KYC/anti-money laundering compliance reviews for high-risk banking transactions under strict regulatory requirements.
Audited end-to-end documentation, assessed transactional risk, and identified potential fraud or anomalies. Maintained adherence to Italian banking regulations and SLA targets.
Acted as a brand ambassador for Airbnb, managing high-tier customer escalations and resolving complex cases for global users.
Analyzed user feedback and operational bottlenecks to improve service quality, customer retention, and satisfaction metrics. Collaborated remotely with international cross-functional teams to maintain service and compliance standards.
Managed end-to-end procurement activities, including vendor evaluation, sourcing, price negotiation, contract discussions, and purchase order tracking.
Maintained supplier relationships, resolved delivery and supply discrepancies, and analyzed market trends to identify cost-saving opportunities and improve stock turnover.
Delivered advanced technical customer support and issue resolution in English and Italian for the Amazon project.
Managed cross-channel ticketing workflows, supported first-contact resolution targets, and maintained strict response SLA compliance.
Provided specialized optometry-related consultative services and supported high-end client relationship management.
Focused on delivering a high standard of clinical support and commercial customer satisfaction.
Managed inventory and production schedules using ERP systems to align administrative stock levels with manufacturing capacity.
Created reports for management to support timely decision-making, inventory visibility, and prevention of production downtime.
Built international experience across Italy, the United Kingdom, and Romania in customer management, operations, logistics, order processing, and administrative support.
Provided bilingual customer service and specialized technical translations related to IT and smartphone products while supporting multiple client environments.
Master's Degree, International Security
Master's degree in International Security.
Bachelor's Degree, Political Science & Diplomacy
Bachelor's degree in Political Science and Diplomacy.
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