Senior Relationship Management and Sales Professional

Managed daily interactions with VIP clients, property investors, and international buyers, ensuring a seamless and professional client journey. Supported executive leadership, including the Chairman, during high-value client engagements and investor-relations activities.

Resolved complaints and escalated cases through coordination with relevant internal departments. Contributed to client retention, engagement, transaction processing, customer satisfaction, social media engagement, and lead-generation initiatives.

Achieved and exceeded monthly revenue targets through strategic client acquisition and relationship management. Managed the full sales cycle from lead generation through closing, converting inbound and self-generated prospects into paying clients.

Used Salesforce CRM to monitor pipelines, conversion rates, and sales performance. Developed targeted marketing strategies for property buyers and investors and delivered virtual and in-person client presentations to position solutions and close deals.

Drove revenue growth by promoting business membership products to corporate clients. Conducted outreach campaigns, managed the sales pipeline, and converted qualified prospects into long-term customers.

Built and maintained strong client relationships that supported retention and repeat business. Consistently achieved monthly sales objectives through structured follow-ups and consultative selling methods.

Delivered personalized service to international and VIP hotel guests, focusing on satisfaction, loyalty, and repeat business. Built rapport with a diverse customer base while representing the hotel's service standards.

Handled guest concerns professionally and supported service improvements to enhance the overall guest experience. Contributed to brand reputation through responsive communication and effective issue resolution.

Met and exceeded monthly sales targets by cross-selling insurance products to bank clients. Advised customers on financial planning and protection needs while building trusted, long-term client relationships.

Managed the end-to-end sales process, including prospecting, consultation, closing, and after-sales service. Strengthened partnerships with bank staff to generate continuous referrals and sales opportunities.

Managed permit processing, building plans, and operational documentation using SAP and internal systems. Acted as a primary contact for tenant inquiries, requests, coordination, and record maintenance.

Supported marketing and tenant communication initiatives, maintained records for permits, licenses, and certifications, and generated monthly tenant accounts and billing charges. Assisted with rent collection processes, lease compliance monitoring, and tenant visits.

Completed a Bachelor of Arts degree in Communication in Cabanatuan City, Nueva Ecija, Philippines.