I am a PMP-certified technology delivery and project management professional with extensive experience leading cross-functional initiatives across cloud transformation, enterprise SaaS, ERP, AI adoption, automation, analytics, and digital transformation.
I bridge business stakeholders, enterprise customers, and technical teams to turn requirements into actionable delivery plans. My strengths include stakeholder management, requirements analysis, dependency and risk management, issue resolution, and operational readiness.
I have managed enterprise cloud migration initiatives involving AWS environments and have supported customers throughout planning, execution, communication, and delivery. I also champion the adoption of AI and automation to improve productivity, customer self-service, and operational effectiveness.
I am experienced in Agile delivery practices, including sprint planning, daily standups, retrospectives, requirements tracking, and issue management. I use Jira to coordinate delivery work and collaborate effectively with product, development, consulting, support, and business teams.
My background includes enterprise application design, ERP implementation support, global reporting portals, executive reporting, customer experience programs, and process improvement. I hold PMP, CCXP, Oracle Cloud Infrastructure, ServiceNow System Administrator, and ITIL Foundation certifications.
I currently lead frontline operations and team development while continuing to apply project management, technology delivery, performance management, and continuous improvement skills in a fast-paced environment.
Lead and develop frontline team members while coordinating staffing, schedules, workload balancing, and daily operational execution.
Manage competing priorities and operational dependencies in a fast-paced environment. Monitor performance metrics, coach team members, implement process improvements, and collaborate across teams to resolve escalations and improve customer satisfaction.
Served as an Account Manager and Project Manager for multiple enterprise cloud migration initiatives involving customer migrations to and from AWS environments. Managed requirements, stakeholders, deliverables, dependencies, customer expectations, and cross-functional coordination across planning, execution, issue resolution, and project delivery.
Championed AI adoption in business workflows and led the buildout of a customer automation portal to improve self-service and customer experience. Participated in Agile ceremonies and used Jira for project coordination, requirements tracking, and issue management. Led reporting portal requirements, analytics initiatives, Voice of the Customer programming, and a Net Promoter Score redesign that increased customer satisfaction by 43% to a score of 72.
Produced ERP solution design specifications for global and customer-specific implementations. Collaborated with business stakeholders and technical teams to ensure solutions aligned with functional requirements and business objectives.
Translated business requirements into detailed solution specifications, technical documentation, implementation materials, onboarding content, and process documentation. Coordinated solution design across stakeholders while supporting process standardization, operational readiness, and continuous improvement.
Supported technology and eDiscovery operations through functional specifications, process documentation, technical solutions, workflow improvements, and data management initiatives in a regulated legal environment.
Acted as a liaison between business stakeholders and technical teams to gather requirements, resolve issues, support implementation and testing, and improve operational efficiency. Contributed to process improvement efforts that enhanced quality, consistency, workflow efficiency, and client service.
Resolved complex technical and customer issues through root cause analysis and customer-focused problem solving in a high-volume technology environment.
Identified recurring issues, recommended process improvements, and collaborated with internal teams to resolve escalations and improve service quality and operational efficiency.
Bachelor of Science, Technological Entrepreneurship and Business Management
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