I am a results driven operations and facilities management professional with more than 12 years of experience in hospitality, property operations, maintenance, customer service, and team leadership.
I have managed daily hotel and hospitality operations, staffing, scheduling, onboarding, training, performance management, vendor relationships, inventory, and administrative processes. I focus on improving workflows while maintaining high service standards.
My facilities experience includes preventive maintenance, repairs, inspections, capital improvements, work order management, and oversight of HVAC, plumbing, electrical, and mechanical systems.
I am experienced in budgeting, cost control, cash handling, reconciliations, operational reporting, compliance, and safety standards. I use performance metrics and process improvements to support efficient operations.
I lead teams through clear communication, coaching, conflict resolution, and hands-on problem solving. I am committed to maintaining safe, organized, customer focused facilities and supporting organizational goals in fast paced environments
Directed daily business operations for a full-service hospitality property, including staffing, scheduling, training, coaching, performance evaluations, and cross-department communication.
Oversaw maintenance programs, vendor relationships, inventory, facility improvements, operating expenses, cash handling, reporting, compliance, safety procedures, customer escalations, and operational efficiency initiatives.
Assisted with daily hotel operations across departments, supporting employee supervision, scheduling, onboarding, training, performance management, and acting-manager responsibilities.
Helped improve workflows, coordinate vendors and purchasing, manage inventory, resolve guest concerns, prepare operational reports, track metrics, and support cash handling and daily reconciliations.
Directed property operations and facility maintenance activities, including preventive maintenance, repairs, inspections, capital improvement projects, work orders, emergency response, and maintenance team training.
Managed vendors, contractors, service providers, maintenance budgets, purchasing, inventory, and compliance with safety regulations and building standards. Oversaw HVAC, plumbing, electrical, and mechanical systems.
Supervised daily front desk operations and guest service functions, leading and supporting team members while assisting with scheduling, shift coverage, onboarding, and training.
Resolved guest and operational concerns, monitored cash handling and reconciliations, maintained reservation and occupancy records, and supported audits, reporting, documentation, and administrative tasks.
Performed routine maintenance, repairs, troubleshooting, inspections, and work order response for guest rooms and building systems.
Supported preventive maintenance for HVAC, plumbing, electrical, and mechanical systems; assisted with renovations, painting, carpentry, and improvement projects; and maintained maintenance tools, equipment, inventory, and repair documentation.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
Mohd Joun kazmi Engineering Manager/Staff engineer/Senior AI engineer 
Syed Zain Senior Customer Success Manager 
Martha Mancera Customer Experience & Transformation Leader 
Jacqueline Uyaguari Senior Financial Services Executive | Strategy, Business Transformation and Risk Management 
Paula Andrea Bernal Suárez Commercial Director and Business Administrator 
Hugo Alexander Aldana Ruiz Commercial Strategy and Sales Effectiveness Director 
Tomás Rutterschmidt Product Operations Lead 
Milena Vota Vieira Werner Senior Product Manager 