Administrative and Operations Virtual Assistant

I am an Administrative and Operations Virtual Assistant with experience supporting multiple brands through customer service, account administration, onboarding, documentation, and process coordination.

I have worked with Freshdesk to provide customer support and manage inbound service requirements. I am comfortable coordinating with partners, maintaining user and client data, and communicating updates clearly with clients and internal teams.

My virtual assistance experience includes social media management, email marketing, WordPress content and product administration, Google Ads campaign support, and Google Business Profile optimization.

I use task and project management platforms such as Monday.com, Asana, and Trello to organize work, monitor priorities, and support remote collaboration. I focus on accuracy, time management, multitasking, and continuous process improvement.

I also have L1 IT service desk experience supporting B2B clients with hardware and software concerns. I can follow knowledge-base troubleshooting procedures, document issues, and escalate unresolved cases to the appropriate technical team.