Senior Financial Services Executive | Strategy, Business Transformation and Risk Management

I advise companies and leaders on strategy, commercial management, process improvement, executive indicators, organizational development, and decision-making.

My work focuses on business growth, operational efficiency, credit, portfolio management, collections, process automation, and strengthening execution through effective leadership and performance monitoring.

I directed commercial management for a national network of 63 branches and more than 800 employees. I led deposits, loan placements, portfolio recovery, commercial performance, customer experience, and risk management.

I managed annual loan disbursements exceeding USD 800 million, implemented a credit origination score, and introduced executive KPIs to improve decision-making. I also increased process efficiency by approximately 40% through automation and achieved customer satisfaction levels above 90%.

I led the integrated management of administration, technology, infrastructure, assets, security, and business continuity. I managed multidisciplinary teams and transformation initiatives focused on efficiency, resource optimization, and process improvement.

I directed technology infrastructure modernization and process improvement projects while maintaining operational continuity and budget control. My initiatives increased operational efficiency by about 30% and reduced security incidents by approximately 40%.

I led feasibility studies, market research, and strategic projects supporting product development, branch network expansion, and customer experience improvement.

I designed and executed initiatives to improve service quality and reduce response times. I also contributed to new branch openings and optimized resource allocation for expansion projects.

I led the commercial management of assigned branches, with responsibility for deposits, loan placements, portfolio recovery, service quality, productivity, and target achievement.

I ensured commercial goal attainment and improved operational efficiency across the managed branches by approximately 25%. I also implemented actions to strengthen portfolio recovery, profitability, productivity, and sustainable performance.

I led provincial tax management, focusing on revenue collection, achievement of institutional objectives, performance indicator monitoring, and strengthening fiscal management.

I served twice as Acting Provincial Director. I also participated in compliance, control, and institutional strengthening initiatives, and worked as an Ethics Code tutor and tax instructor.

I led the implementation and strengthening of the comprehensive risk management function. I developed methodologies, controls, and monitoring mechanisms for identifying, measuring, and mitigating financial and operational risks.

My work aligned risk practices with regulatory requirements and institutional objectives, helping establish a stronger framework for risk oversight and decision-making.

I progressed from frontline financial operations and customer service into investment management, comprehensive risk, and branch leadership roles. My early experience covered cash operations, financial transactions, customer service, and operational controls.

As Branch Manager, I managed deposits, loan placements, portfolio, service, productivity, and teams. As a Risk Advisor and Investment Officer, I contributed to the development of the comprehensive risk area and specialized fixed-term deposit management.

I coordinated relationships between financial institutions and insurance providers within the Ministry of Agriculture, Livestock, Aquaculture and Fisheries.

The role involved facilitating institutional coordination related to financial and insurance stakeholders.

I taught courses and training related to processes, strategic planning, organizational design, and operations.

I shared practical management knowledge to support students' understanding of organizational performance, planning, and operational improvement.

Master's program in Business Intelligence and Data Science.

Master of Business Administration program.

Master's program in Leadership and Personal Development.

Completed coursework as a graduate of the Master's program in Financial Risks.

Undergraduate degree in Commercial Engineering.