Customer Service Professional

I am a multilingual customer service professional with experience supporting customers in regulated iGaming, telecommunications, healthcare, education, and translation environments.

I currently provide customer support for the Swedish Gambling License market across casino and sports betting platforms. I handle player inquiries through phone, live chat, email, and ticketing systems, with a focus on clear, accurate, and compliant communication.

My experience includes resolving account, payment, gameplay, bonus, and responsible gaming matters. I am familiar with KYC processes, AML procedures, compliance requirements, responsible gaming guidelines, and finance-related support tasks.

I have developed strong problem-solving skills and remain calm in high-pressure situations. I handle sensitive customer information professionally and work carefully within regulatory requirements.

I communicate fluently in Swedish, Finnish, and English. I enjoy building trusting relationships with customers and internal teams, learning new systems quickly, and delivering efficient support.

My earlier background in nursing, home care, clinical ward support, English tutoring, and freelance translation has strengthened my empathy, adaptability, and ability to support people with diverse needs.