Strategic Account Manager and Client & Project Management Professional

Manage approximately 25 global enterprise accounts and complex client projects across regions, business units, and stakeholder groups. Serve as a senior customer contact, leading regular meetings, business updates, requirements discussions, action tracking, and follow-up.

Coordinate Product, Operations, Customer Success, and commercial teams to manage deliverables, risks, dependencies, and issue resolution. Review contracts and amendments, coordinate change requests and scope adjustments, maintain CRM and project data, and analyse account, revenue, and project information to support decisions and service improvements.

Managed client workstreams involving multiple stakeholders, coordinating information requests, requirements, deadlines, and deliverables. Conducted structured organizational assessments to identify gaps, risks, and improvement opportunities.

Gathered and validated qualitative and quantitative information, interpreted regulatory and organizational requirements, and translated findings into practical action plans. Prepared and presented findings and recommendations to senior stakeholders.

Managed a portfolio exceeding €1 million in annual recurring revenue for multinational and Fortune 500 customers across multiple regions. Built long-term client relationships and acted as a key contact for complex projects, customer requirements, and commercial discussions.

Coordinated projects from requirements gathering and scoping through implementation, delivery, and follow-up. Led client meetings, aligned internal stakeholders on timelines and deliverables, managed negotiations and scope changes, and collaborated with Product, Customer Success, and Operations teams to resolve issues and improve services.

Coordinated RFI, RFQ, and commercial workstreams for multi-country clinical research projects in a regulated CRO environment. Coordinated pricing, project data, timelines, and deliverables with project management and international teams.

Validated financial and project data, investigated discrepancies, and supported resolution with relevant stakeholders. Prepared and reviewed pricing and proposal documentation while managing multiple concurrent workstreams under demanding deadlines.

Supported clinical site personnel, sponsors, and study stakeholders using Medidata EDC in a global clinical research environment. Investigated and resolved data, access, and system issues while maintaining SLA, accuracy, and documentation requirements.

Handled clinical study data and protocol-related queries, escalated issues appropriately, and maintained clear resolution records. Coordinated with distributed APAC teams to resolve time-sensitive issues affecting clinical trial operations.

Researched potential European suppliers and contractors for Hitachi Japan and supported international supplier-related projects. Assessed European manufacturing capabilities and coordinated information between Japanese stakeholders and European suppliers.

Worked across Asia and Europe in an international, cross-cultural business environment, supporting procurement research and supplier communication activities.

Supported businesses with procurement and customs-related requirements, documentation, and process improvement. Analysed supply-chain and customs processes to identify opportunities to reduce delays and improve efficiency.

Prepared and processed Certificates of Origin and related documentation while assisting clients with operational and compliance-related requirements.

Master of Business Administration program.

Bachelor of Business Administration program.