I am an operations and quality management professional with extensive experience in data analysis, process improvement, compliance, and performance management for international organizations.
I specialize in strengthening quality standards, producing evidence-based operational insights, and using KPI reporting to support sustainable business outcomes.
I have led multilingual and remote teams in fast-paced customer service and operations environments, with a strong focus on productivity, service quality, and customer experience.
I apply Lean Six Sigma principles, change management practices, and structured process optimization to identify improvement opportunities and improve operational efficiency.
I am a native French and Portuguese speaker with advanced English proficiency. I am motivated by remote international collaboration and committed to delivering measurable results across markets.
Strengthened quality standards for the American Express account and supported continuous improvement initiatives.
Delivered evidence-based insights to help maintain quality performance and support operational outcomes for a premium client account.
Supported operations management activities for the BNPP account, with a focus on productivity and workflow performance.
Helped reduce average handling time and prepared executive reports to inform workflow optimization decisions.
Led multilingual customer service teams supporting the French market for Amazon.
Monitored performance against operational targets and implemented Lean Six Sigma improvement initiatives to improve service delivery.
Led international purchasing activities and provided business consulting support.
Restructured procurement processes, improved operational efficiency, and negotiated favorable agreements with suppliers.
Certified Behavioral Analyst
Certified Behavioral Analyst certification.
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