Booking Specialist and Call Center Professional

I am a dedicated booking and call center professional with six years of experience managing customer communications, reservations, and high-volume requests.

I focus on providing accurate, timely assistance to customers and hotel partners, resolving booking issues, cancellations, accommodation concerns, and service-related questions with empathy and professionalism.

I have experience in sales, client research, relationship management, product presentations, lead follow-up, negotiation, and maintaining detailed customer and sales records.

My strengths include active listening, communication, multitasking, problem solving, conflict resolution, time management, and attention to detail. I work effectively in customer-focused environments where accuracy and responsiveness are essential.

I hold a Master's degree related to Mechanical Engineering and Industrial Systems Production. My technical education has strengthened my analytical thinking, adaptability, and ability to work with structured processes.

I am eager to contribute to a dynamic team in booking operations, customer support, travel services, or sales, using my communication skills and customer-oriented approach to improve service quality and client satisfaction.