Senior Product Manager

Owned technical product areas across payments, policy handling, customer accounts, and customer support. Worked across engineering, business, and customer stakeholders to drive product discovery, strategy, delivery, and continuous improvement.

Led payment infrastructure and digital payment capabilities, including complex integrations and operational workflows. Implemented an AI-powered OCR solution for claims processing that automated approximately 30–50% of claims, and managed end-to-end data flows to maintain data quality and consistency across integrated systems.

Improved agile delivery practices through backlog refinement, requirements management, and delivery ceremonies with engineering, design, and business teams.

Owned the technical setup and connectivity strategy for distribution partners. Ensured scalable integrations and price parity across platforms.

Managed country- and property-specific KYC processes and payment service provider configurations. Oversaw payment infrastructure, including fraud reduction, reserved amounts, and tax setup.

Managed technical onboarding, documentation, credentials, and test environments for connectivity partners across multiple international markets. Troubleshot complex integration issues and supported partner readiness.

Acted as Interim API Partner Manager and primary contact for technical escalations. Supported hotel partner onboarding to the Airbnb platform and delivered technical training on integration flows for non-technical stakeholders.

Supported key accommodation partners with complex technical issues and escalated calls. Assisted partners in resolving operational and platform-related challenges.

Handled mass issues affecting multiple reservations and coordinated resolution across relevant stakeholders to minimize partner and customer impact.