Senior Technical Program Manager

Led enterprise technology programs and systems integrations across multiple campuses and global teams, coordinating engineering, product, and business stakeholders. Scoped, planned, and tracked large-scale initiatives aligned with strategic roadmaps, KPIs, milestones, and organizational priorities.

Designed and implemented a company-wide Project Delivery Framework with governance models, stage gates, risk controls, and delivery templates. Built executive dashboards and portfolio reporting in Jira Advanced Roadmaps, strengthened budget forecasting and vendor cost controls, and used enterprise-approved generative AI tools for requirements refinement, solution mockups, and system improvement initiatives.

Led Agile delivery across product, engineering, and platform teams, supporting Scrum adoption, cross-team planning, dependency management, roadmap execution, blocker removal, and resolution of cross-functional delivery issues. Created program tracking dashboards using Jira Advanced Roadmaps and eazyBI to monitor progress, KPIs, risks, and program health.

Supported the enterprise Agile Transformation Program across multiple tribes and leadership groups. Developed Agile delivery blueprints and documentation, applied Value Stream Mapping and Lean Six Sigma DMAIC to improve processes, supported OKR implementation with Jira UpRaise, and improved release-management practices through ITIL and Lean Six Sigma methods.

Led large-scale IT infrastructure, data center, transition, transformation, and enterprise migration programs across Brazil, Argentina, and the Americas. Managed integrated planning, scope, schedules, quality, risks, communications, budgets, change management, executive reporting, and alignment with customer objectives.

Directed cross-functional teams delivering network, server, storage, virtualization, disaster recovery, hardware deployment, and data center migration initiatives. Supported onboarding of more than 500 IT specialists serving over 56,000 enterprise users, managed a Windows rollout across 17,000 devices, and led SAP ECC, KPRO, PI, and GRC migration programs.

Led end-to-end enterprise IT infrastructure and data center modernization projects, coordinating engineering teams and technical specialists to deliver complex technology initiatives. Managed large-scale infrastructure transformation work, including relocation of more than 150 servers, storage systems, and network devices for a multinational organization.

Implemented a virtualization initiative that consolidated more than 200 servers into a virtualized environment, reducing operational costs and simplifying infrastructure management. Directed ISO 9001:2000 process implementation within IT service management and managed staffing, resource planning, performance management, prioritization, and concurrent project delivery.

Postgraduate specialization in Business Administration.

Higher education technology degree program in Informatics.

Technical education in Informatics with an emphasis in Information Technology.