Project Coordinator

I have been on maternity leave since October 2024 while raising a young child.

During this period, I have continued developing organizational, communication, and language skills relevant to project coordination and remote collaboration roles.

I coordinated five parallel projects, aligning product, development, and stakeholder teams to support consistent delivery. I managed and supported a cross-functional team of approximately 10 members, including developers, product owners, and stakeholders.

I facilitated daily stand-ups, sprint planning, and retrospectives; prioritized and managed the product backlog; and proactively removed blockers. I improved internal processes and remote team coordination while communicating with Italian stakeholders and translating business requirements into actionable tasks.

I managed billing, invoices, order processing, and dispute resolution for Italian clients. I ensured accuracy in customer and operational processes while handling a high volume of inquiries.

I collaborated with internal teams to resolve complex cases and maintain strong client relationships. I also identified recurring issues and contributed to more efficient handling workflows.

I managed high-volume customer interactions through phone and email channels, ensuring timely resolution of service-related and technical issues. I focused on maintaining high customer satisfaction throughout the support process.

I collaborated with technical teams and engineers on complex cases. I also supported the onboarding and training of new team members.

I supervised daily operations and team performance in a fast-paced environment. I monitored KPIs and supported the team in achieving performance targets.

I conducted performance evaluations and contributed to employee development through ongoing guidance and support.

I managed customer inquiries, online orders, and complaints across digital channels. I handled refunds, exchanges, and issue resolution while maintaining customer satisfaction.

I supported online sales processes and order management, ensuring customers received accurate and timely assistance.

I provided interpretation and translation support in court, police, and customs settings in Italy.

I facilitated clear communication across languages in formal and sensitive situations.

I provided office administration, secretarial support, and interpretation services for multiple companies in Italy.

I supported daily communication, organization, and coordination activities in multilingual business environments.

Bachelor's degree in Linguistic and Intercultural Communication.