Operations & People Leader | Multi-Site Operations | HR | Compliance | Process Improvement

Served in Executive Director leadership assignments across multiple Concordis Senior Living communities in Florida. Initially assigned to Green Village Naples as Interim Executive Director, providing operational leadership and stability during a leadership transition, and later transferred to Promise Pointe Senior Living in the Tampa area for a permanent Executive Director role. Oversaw community operations, department leadership, staffing, employee relations, budgeting, regulatory compliance, training, resident and family relations, and performance improvement. Partnered with corporate leadership on financial performance, occupancy, workforce management, compliance, safety, and strategic initiatives.

Joined Serenades by Sonata during the pre-opening/new-development phase as Business Office Director and was later promoted to Executive Director. As Business Office Director, managed human resources, recruitment, onboarding, employee relations, payroll and administrative operations while supporting the opening and stabilization of the community. After advancing to Executive Director, assumed responsibility for overall operations, department leadership, staffing, budgeting, regulatory compliance, training and development, performance management, resident and family relations, and operational performance. Led cross-functional teams, implemented process improvements, developed staff, and partnered with organizational leadership on workforce planning, financial performance, compliance, and long-term operational goals.

Joined the organization in an entry-level role and advanced through progressively responsible positions, ultimately becoming Assistant Executive Director. Supported overall community operations with responsibility for staffing, employee relations, scheduling, recruitment, onboarding, training, regulatory compliance, budgeting, and administrative operations. Worked closely with executive leadership and department teams to maintain daily operations, resolve employee and operational issues, support financial processes, and ensure organizational and regulatory standards were met.