I am a customer service and support professional with over four years of experience assisting B2B and B2C customers through voice, back-office, and digital support channels.
I specialize in resolving customer inquiries, processing sales and orders, coordinating deliveries, tracking packages, and managing communications with couriers and logistics teams.
I have experience simplifying technical workflows for non-technical users, supporting digital payment and data privacy platforms, and delivering empathetic, solutions-oriented service.
I am fluent in Spanish and English and have elementary working knowledge of Italian and Portuguese, enabling me to communicate effectively with diverse customers and teams.
I am comfortable using customer service, CRM, productivity, and collaboration tools including Salesforce, Zendesk, HubSpot, Google Workspace, Slack, and Asana.
I value proactive communication, cross-functional collaboration, and long-term customer relationships while maintaining high standards for satisfaction and service quality.
Managed end-to-end customer support for a K-12 data privacy and integration platform serving school administrators. Handled customer needs with a professional, solutions-oriented approach focused on maintaining high satisfaction.
Simplified technical workflows and troubleshooting steps for non-technical school staff. Proactively identified customer needs, resolved issues efficiently, and helped strengthen long-term client relationships.
Provided customer support across voice and back-office channels, resolving inquiries and processing sales and order placements. Delivered tailored solutions that supported customer satisfaction and loyalty.
Coordinated deliveries, tracked packages, and communicated directly with couriers to support accurate and timely fulfillment. Collaborated with logistics and fulfillment teams to resolve shipping discrepancies and delivery delays, while making outbound calls to schedule appointments and follow up with leads.
Resolved customer inquiries related to digital payment platform accounts and transactions. Assisted users with account and payment-related support needs across customer service channels.
Delivered efficient and empathetic solutions designed to improve user satisfaction and retention. Maintained a customer-focused approach while addressing platform-related concerns.
Delivered front-desk service and administrative support in a professional and welcoming school environment. Managed scheduling, correspondence, and communications to support smooth daily operations.
Made outbound calls to prospective families to schedule appointments and campus tours. Followed up with leads to confirm bookings and support the admissions process.
Professional in Languages, Languages
Currently pursuing a professional degree in Languages.
High School Diploma
Completed high school diploma.
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