Senior Technical Project Manager and Telecom BSS/OSS Specialist

Founded charmony-ai to deliver AI-powered solutions for telecom BSS/OSS operations. I architect and lead development of an initial AI product suite focused on churn prediction and retention, revenue assurance and leakage detection, and order fallout detection and resolution.

I serve as principal consultant for client engagements, connecting telecom domain knowledge with modern AI implementation approaches. I create client-specific path-to-value blueprints, begin with low-risk proof-of-concept projects, and build partner ecosystems and foundational AI models for integration with legacy BSS/OSS environments.

Delivered Ericsson's first SD-WAN solution for AT&T on AWS using Agile delivery practices, Jira, and Confluence for project management, sprint-aligned release tracking, and delivery coordination.

Managed project planning, budget control, and unit expenditures. Led complex system integration delivery for the STC Wholesale Business Unit Wireline organization, aligned engineering and business stakeholders, and introduced CI/CD and DevOps methods to improve release timelines.

Pioneered MVP releases for Ooredoo Qatar, reducing time to market by 25% through Digital Channels capabilities, including self-care and digital storefront assets. Led cross-functional technical program delivery across three global time zones using Agile methods.

Designed Order Management, Provisioning, Digital Channels, service orchestration, and Order-to-Activation solutions. Architected OSS/BSS platforms for Tier-1 operators, translated more than 500 business requirements into scalable technical designs, supported RFP/RFI responses, and advanced Enterprise Product Catalogue and API-led approaches.

Led integration of Amdocs systems with external platforms for SingTel and Optus, enabling interoperability across OSS/BSS layers and supporting solution architecture alignment with delivery outcomes.

Managed the end-to-end implementation lifecycle, including API acquisition, API integration, data mapping, validation, and coordination with engineering teams. Ensured robust integration of Amdocs software interfaces for Order Management systems.

Reduced the AT&T Order-to-Activation backlog from 60,000 to 3,000 open orders and drove order fallout below 5% through automation initiatives. Led global vendor management and delivery activities for AT&T Managed Services.

Established project governance frameworks, communication matrices, and proactive risk mitigation practices. Led multi-million-user Application Development and Maintenance programs for Claro and Telefonica and supported launch and delivery activities for a new Global Capability Center.

Translated T-Mobile Number Management and Portability processes to the Amdocs Ensemble platform during a Managed Services transition, maintaining continuity of application development and maintenance operations.

Acted as a client-site representative and escalation point, strengthening client relationships and contributing to renewals and expanded engagements. Led product modifications that reduced force-guided billing errors by 50% and generated approximately $100K in client savings, while overseeing design and testing within Ensemble.

Led performance improvement and system integration initiatives for Tier-1 telecom clients, delivering more than 40% improvement in batch processing efficiency for CenturyLink.

Served as technical lead for Sprint Billing, Charging, and CRM production support. Resolved complex operational issues and managed third-party integrations with Amdocs Billing, including GeoTax and Code-1, to maintain regulatory compliance and business continuity.

Led design and development of customer-facing enhancements for CSM and CRM platforms, aligning solutions with evolving business and operational requirements. Developed Tuxedo API-based integrations for Wireless Local Number Portability at US Cellular and point-of-sale solutions for Codetel.

Coordinated an 11-member onsite task force supporting Rogers AT&T in Toronto to improve production stability and customer satisfaction. Contributed to the integration of Clarify CRM with the Amdocs product suite for Excellcom Indonesia.