Production Manager Xometry Europe
Manage the end-to-end lifecycle of 170–180 concurrent B2B manufacturing orders, from order handover and technical clarification through production, delivery, and financial closure. Coordinated delivery of 6,004 orders worth approximately €9.25M for 986 client accounts since 2022 while maintaining a 93.2% on-time shipment rate over the latest 12 months.
Act as the primary point of contact between customers, production partners, engineering, key account management, and finance. Maintain long-term relationships across 129 accounts, answer customer messages in an average of 16 minutes, and support a repeat-business book where 93.7% of order value comes from returning clients.
Manage claims, root-cause analysis, reproduction workflows, and payment escalations. Built a deduplicated account-data source from four CRM export batches to track delivery performance, claim rates, and reorder patterns by account and year.
