I am a customer service professional with experience supporting clients across travel, tourism, food, and software-related environments. I provide assistance through phone, email, and messaging channels, focusing on clear communication, empathy, and efficient resolution of customer needs.
I currently work as a Travel Specialist, helping customers plan trips, prepare quotes, manage reservations, process changes and cancellations, and provide destination and travel-requirement information. I am familiar with travel CRM and B2B platforms for booking management.
My background also includes quality control and manual software testing. I have worked with defined testing processes, identified defects, prepared results reports, and collaborated with international teams using Scrum practices.
I have experience managing customer satisfaction, complaints, claims, compensation processes, and service quality controls. I am comfortable collecting feedback and using it to support process improvement and better customer experiences.
I am a proactive and collaborative professional with native Spanish and intermediate English skills. I bring strong teamwork, communication, sales support, booking administration, and quality-management capabilities.
Provide customer service and sales support through phone calls, email, and messaging platforms. Assist clients with travel planning, quotes, destination information, travel requirements, and agency policies.
Manage travel reservations, bookings, changes, cancellations, special requests, and booking records through travel CRM and B2B travel platforms. Report issues found across web, CRM, and B2B systems.
Performed manual testing according to defined quality processes to help ensure software quality. Identified bugs and documented testing outcomes in results reports.
Worked with international teams using Agile and Scrum methodologies, contributing to quality assurance activities and defect reporting.
Managed customer satisfaction activities, including compensation, complaints, and claims handling. Provided customer service support throughout service interactions.
Conducted process quality-control activities to support service standards and identify opportunities for improvement.
Managed sales of food products for fast food, corporate catering, florist services, and communication products. Supported customers throughout the service chain.
Collected customer survey data and feedback from establishments to support service evaluation and customer experience improvements.
Graduate, Food Sciences
Graduate in Food Sciences at the Pharmacy and Food Institute, Havana University, Havana, Cuba.
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