I am a customer support professional with more than eight years of experience handling high-volume inquiries and resolving customer concerns across healthcare, technology, social media, financial services, telecommunications, and sales environments.
I provide phone, chat, email, and ticket-based support while maintaining clear communication, empathy, accuracy, and attention to detail. I am comfortable managing multiple concerns in fast-paced environments and consistently working toward response-time, resolution, and customer-satisfaction goals.
I have hands-on experience with CRM and support platforms including Zendesk, Salesforce, Epic, Orthly, and Splashtop. I use these tools to document cases, update customer records, troubleshoot technical issues, remotely assist users, and coordinate escalations.
In my current role, I support U.S. dental providers using scanner technology and help them resolve technical and order-management concerns. I also assist with patient scans, bite alignment, margin marking, scan exports, training schedules, case tracking, and refabrication requests.
My healthcare support experience includes assisting members with medical and prescription coverage, appointment scheduling, and benefit-related questions while following HIPAA and privacy requirements. I was promoted to Subject Matter Expert, where I trained and mentored new team members.
I am actively seeking a remote customer support role where I can apply my technical troubleshooting, CRM, communication, and problem-solving skills to create positive customer experiences and help a support team meet its goals.
