Operations and Client Experience Coordinator

Built and manage a beauty business from scratch, overseeing daily operations, appointment scheduling, client experience, and service quality.

Lead and coordinate a team of approximately five professionals, managing workflows, shifts, overlapping schedules, and operational needs. Handle direct client communication and complaint resolution to support retention through personalized service.

Manage marketing, content creation, social media strategy, and booking visibility for the business.

Progressed from Therapeutic Companion to Therapeutic Companion Coordinator and General Coordinator of the Outpatient Area at an addiction rehabilitation clinic. The general coordination role was created to address an operational need in the area.

Coordinated care and schedules for approximately 80 patients and their families, collaborating with multidisciplinary medical, social, psychological, and psychiatric teams. Managed therapeutic team schedules, objectives, staff, and outpatient operations.

Led recruitment, staff reallocation, conflict resolution, workplace climate surveys, and organizational structure design. Facilitated weekly team support sessions and group therapy sessions for patients and families under clinical supervision.

Managed documentation, reports, and case files for health insurance providers using Word, Excel, Google Drive, and internal case-management software.

Provided one-on-one therapeutic companionship to a patient through a private engagement obtained on the direct recommendation of a university professor.

Supported the patient through individualized therapeutic accompaniment and coordinated within the requirements of the care context.

Coordinated show logistics across Argentina, including artist research and booking, investor and sponsor sourcing, and financial administration.

Designed flyers, logos, and visual identities, while managing social media and promotional channels for events. Conducted direct sales by phone and in person for productions nationwide.

Worked directly with municipalities, authorities, theaters, and schools to support event production and commercial coordination.

Advanced coursework completed through the fourth year; degree not completed.

Completed program with Top 10 cohort recognition.

Completed program.