I am a hospitality professional with more than six years of experience delivering high-quality guest service in luxury hotels, private clubs, restaurants, and resorts across the United Kingdom, Italy, and Spain.
I have developed strong front office and reservations expertise, including guest check-in and check-out, telephone enquiries, booking management, payment reconciliation, daily reporting, and complaint handling. I am experienced with Booking.com, Expedia, and Sabre.
In my most recent role at Motel One in London, I supervised a team of 10 front office employees, managed schedules and daily operations, trained new colleagues, and coordinated closely with housekeeping to ensure rooms and guest requests were handled promptly.
I am comfortable working in fast-paced, customer-facing environments and maintaining high standards for VIP, business, and leisure guests. My experience in food and beverage service has also given me a broad understanding of hotel operations and cross-functional teamwork.
I hold a bachelor's degree in Sound Engineering and Music Production, completed while working full time. This demonstrates my time-management skills, commitment to professional development, and ability to balance responsibilities effectively.
I currently live in Busan, South Korea, and continue to improve my Korean language ability. I bring patience, empathy, attention to detail, a positive attitude, and a strong commitment to guest satisfaction and team success.
