IT Project Assistant and Systems Engineer

I lead Help Desk and ServiceTonic implementation projects for organizations including Asociación Automotriz del Perú, Ovosur, and Cooperativa Pacífico. I coordinate project activities and support the deployment of IT service management solutions.

My responsibilities include configuring notification templates, preparing user manuals, supporting clients during production go-live, and answering questions related to ServiceTonic functionality and configuration. I also participate in the implementation of information security awareness platforms.

I documented and supported web project processes across analysis, design, implementation, and testing stages. I executed scripts and reviewed generated data and software packages.

I performed functionality, stress, and vulnerability testing for applications. I also provided occasional desktop support, installed base software, managed software serial records, created user guides, and prepared production deployment documentation for web systems installed on servers.

I provided desktop and home network support, maintained inventory records, and configured and installed printers. I assisted users with basic technical incidents and equipment setup.

I extracted and processed database information using Crystal Reports to generate reports. This role strengthened my experience in end-user support, reporting, and IT asset management.

I provided technical support for tablets used by primary school students, including the installation and updating of educational applications. I helped ensure that classroom devices were available and functioning correctly.

I also supported teachers with laptop connectivity issues, user creation, software installation, and the use of educational web applications such as Kahoot and Plickers.

I received customer calls related to cable, internet, and telephony service issues. I guided customers through troubleshooting steps to help resolve incidents with their contracted services.

This position developed my communication, customer service, incident handling, and remote troubleshooting skills.

Completed a professional degree in Systems Engineering.

Completed undergraduate studies in Systems Engineering.