Technical Product Manager

Lead product strategy and execution for satellite internet installation and self-install experiences. Partnered with UX and engineering to rebuild a sky-scanning tool, increasing accuracy from 70% to 95%, improving speed by 20x, and unblocking more than 500 beta installs.

Led customer-informed UX improvements for antenna alignment and address entry. Preserved up to 15% of network bandwidth, improved customer speeds by up to 9%, and secured investment for an address fallback solution affecting 6–8% of customers. Authored a shared product vision that aligned five teams and a 24-person cross-functional effort across app, web, and industrial design.

Directed multiyear enterprise pricing strategy for AWS Support, a $4B+ revenue business serving more than 7,000 customers. Developed longer-term commitment approaches to counter competitive discounting and contributed to $400M in revenue growth.

Secured VP approval for an AI-first enterprise support strategy, migrated more than 700 customers to the new model, and launched it at re:Invent 2025. Built the first purpose-built enterprise support offering for GenAI workloads, growing it from $0 to $50M in recurring revenue. Also secured funding for a DoD-focused investment, landed two contracts worth $70M, and led pricing initiatives that reduced approval times by 80%, generated $80M in deal volume, and recovered approximately $12M in annual revenue.

Ran machine learning analysis across more than 5 million customer records to identify AI/ML buyer preferences for GPU-heavy on-premises racks. Used the findings to gain VP support for redirecting a $1B hardware business toward on-premises, AI-ready infrastructure.

Developed a self-service analytics dashboard that automated weekly reporting and identified retention risk across more than 20,000 B2B customers. The dashboard was later adopted by executives beyond its initial sales audience.

Migrated more than 30 years of legacy portfolio data into a SQL database. Improved data accessibility and reporting reliability for an investment manager with $110B in assets under management.

Automated reporting workflows, increasing production speed by 75% and eliminating manual reporting errors. Supported more scalable performance analysis and operational processes.

Designed and launched an automated quantitative research tool for an investment manager with $2B in assets under management. Applied analytical and automation methods to improve research operations.

Reduced research turnaround time from three weeks to 30 minutes and tripled report delivery frequency for management and clients. Improved the speed and consistency of investment research output.

Master of Business Administration in Technology and Strategy.

Bachelor of Arts in Economics with a minor in Computer Science.