Engineering Leader

Scaled the engineering organization from 8 to 24 people through strategic hiring, headcount planning, job description authoring, and a redesigned structured interview process. Built a leadership layer by developing tech leads, supporting promotions, and establishing growth paths and sponsorship programs across Platform, App, and AI teams.

Introduced onboarding playbooks, leveling guides, career frameworks, sprint processes, postmortems, SLAs, and team health surveys. Led 27 major initiatives in Q3, achieved over 80% on-time delivery across six teams, reduced on-call burden by over 90%, lowered the bug backlog from 97 to 5, and drove over $50K in annual tooling savings. Launched Equity Intelligence and improved HRIS sync recalculation and build performance.

Scaled the Editor AI team from one to four engineers and led development of AI-powered productivity features, including Image Tools, Text Tools, and Content Fill. Established extensible systems patterns for integrating ML models into Figma's real-time collaborative editor.

Implemented monitoring dashboards, automated alerts, error dashboards, vendor integrations, test scripts, on-call workflows, and runbooks. Authored PRDs and technical specifications, coordinated execution across AI projects, and served as the 2024 Puente Latinx ERG Community Lead.

Directed strategic planning and resource allocation across multiple growth workstreams, partnering with Product and Design to prioritize high-impact initiatives and deliver a revamp of Plan Spaces.

Shipped VAT support, Creator Statements, and Team Paid Resources on schedule, often without dedicated product management support. Reduced product technical debt by deprecating low-value features and enabled community publishing for teams and organizations.

Expanded the Growth Pillar from 3 to 12 engineers, organized focused squads, and led Acquisition and Activation funnel engineering. Drove a 20% increase in user acquisition through data-driven experimentation and analytics.

Implemented a company-wide incident response process that reduced resolution time by 35% and delivered a Slack bot for on-call workflows. Defined architecture for A/B testing and growth analytics infrastructure and improved knowledge management through reusable documentation templates.

Advised on recruitment for engineering talent and CTO leadership, with attention to organizational needs, company goals, and culture.

Provided strategic guidance on payments infrastructure architecture, implementation, and third-party provider evaluation to improve scalability and business-aligned integrations.

Established the Events & Communications team from the ground up and grew it to three engineers. Delivered an events service that provided full-funnel visibility across the stack in partnership with Data and Product teams.

Led migration from duplicated email implementations to a centralized Communications Service and helped standardize backend monitoring dashboards. Advanced an asynchronous event-driven architecture to improve observability, fault tolerance, retry reliability, and latency, with a proof of concept reducing latency by up to 800ms.

Founded the Commerce Engineering team, recruited three engineers, and architected a distributed microservices-based subscription processing system. The platform supported more than 5 million sign-ups and free trials over six months.

Managed the T-Mobile engineering partnership and delivered commerce APIs one month ahead of schedule. Owned subscription billing services, on-call schedules, incident response, a customer support portal handling approximately 300 calls per day, and the experimentation framework for pricing and user experience.

Designed and rebuilt distributed payments processing architecture to provide a unified experience across GoFundMe products. Reduced redundancy by 50% and decoupled systems from a single payment provider to enable multi-provider flexibility.

Built a Charity Search service that reduced search time from three seconds to under 150 milliseconds, added full-text search, and removed reliance on an external provider. Modernized payments infrastructure using Terraform and Ansible and mentored engineers joining the payments organization.

Led partner data integrations that enriched location-based social media posts and contributed to a 200% increase in user engagement.

Optimized query performance from approximately two seconds to under 200 milliseconds and launched a customer-facing API that expanded adoption of the Visitor Delightfulness Index.