Senior Project Manager and Agile Scrum Master

Managed and prioritized the product backlog based on business value, customer needs, and delivery priorities. Gathered, analyzed, and clarified business requirements, translating them into user stories and acceptance criteria.

Coordinated the improvement of integrations between e-commerce platforms and logistics systems, supporting end-to-end order processing and fulfilment. Collaborated with development, QA, logistics, operations, and business teams to resolve issues, manage risks and dependencies, validate delivered functionality, and communicate product status to stakeholders.

Facilitated Scrum ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives while promoting Agile best practices.

Owned end-to-end IT service delivery, focusing on service stability, performance, and continuous improvement. Applied ITIL Service Operation and Service Enablement practices to improve reliability and user satisfaction.

Facilitated Scrum ceremonies and coached teams and stakeholders on Scrum principles, collaboration, transparency, and delivery outcomes. Removed operational and delivery impediments and promoted continuous improvement aligned with service objectives.

Managed service levels through SLAs and KPIs using ServiceNow dashboards and reports. Coordinated incident resolution, change execution, and UAT with internal teams and external stakeholders.

Supported IT and business leadership through KPI tracking, reporting, and data-driven decision-making. Designed and optimized IT and business workflows to improve operational efficiency.

Led go-live, hypercare, and stabilization phases to ensure smooth transitions into operations. Served as a central coordination point between IT, sales, HR, and consulting teams.

Led ITIL-based incident and problem management processes using ServiceNow. Coordinated resolution of high-priority incidents, ensuring SLA compliance and clear stakeholder communication.

Maintained ServiceNow and Jira environments, dashboards, and operational reports. Supported data migration and service continuity initiatives.

Governed ITIL Change Enablement through CAB meetings and structured approval processes. Managed cutover planning, testing, and production deployments.

Conducted post-implementation reviews to improve service quality, reduce operational risk, and strengthen change processes.

Provided L2/L3 support for enterprise applications and ensured SLA compliance while handling production incidents.

Performed Java EE application debugging and created Oracle SQL queries to investigate and resolve technical issues.

Maintained IT infrastructure for more than 200 workstations. Helped build and launch two data centers supporting gearbox production.

Supported IT systems for gearbox production and monitored systems using Nagios. Delivered shift-based IT support and generated regular operational reports.

Delivered live application support and incident management. Participated in 24/7 on-call rotations and produced risk reporting.

Supported data center operations and customer systems. Monitored system performance and installed enterprise software.

Managed internal IT operations and server infrastructure. Deployed applications and provided user support.

Bachelor's degree in Computer Science.