I am an organized, adaptable, and results-oriented administrative professional with experience coordinating processes, supporting operations, and managing documentation in collaborative, cross-functional environments.
I currently work remotely as an Administrative Secretary and Connection Assistant, coordinating medical appointment requests, managing calendars and availability, assisting patients by phone, and supporting medical teams with documentation and institutional protocols.
I have practical experience as a Junior Product Owner, where I contributed to product definition, backlog prioritization, requirements gathering, user-story writing, usability testing, and agile project planning.
I apply Scrum, Lean Startup, Design Thinking, and prioritization frameworks to improve workflows, validate ideas, and support the delivery of user-centered products.
My background also includes customer service supervision, inventory control, cash handling, office administration, and architectural drafting. I am comfortable using collaboration, prototyping, productivity, and technical design tools.
I am a native Spanish speaker with intermediate English and basic spoken Portuguese. I am interested in remote roles involving administrative coordination, project support, agile product operations, and process improvement.
I coordinate and schedule medical appointment requests submitted by health insurance providers, ensuring accurate appointment programming and calendar availability.
I provide telephone support to patients, answer questions, coordinate calls, and maintain a service-focused experience. I also support medical teams with documentation and evaluations while ensuring compliance with institutional protocols.
I led product definition and management for an integrative project in the Product Owner specialization. I applied Scrum and collaborative practices for ideation, planning, and product development.
I defined requirements through Design Thinking, created empathy maps and prototypes in Figma and Balsamiq, and conducted usability testing. I built product vision and a Business Model Canvas using Lean Startup principles, while managing backlog prioritization, epics, MVP definition, user stories, acceptance criteria, MoSCoW prioritization, SWOT analysis, and the Eisenhower Matrix.
I managed administrative documentation and provided comprehensive support for organizing the office's daily tasks.
I helped maintain orderly administrative processes and ensured operational activities were supported efficiently.
I supervised operational staff to ensure quality standards and customer-service expectations were met.
I controlled inventory and managed supply replenishment, reducing shortages by 40%. I also managed cash register operations and daily transactions to ensure accurate financial closing.
I collaborated on project design and prepared technical drawings using specialized architectural software.
I used AutoCAD and SketchUp to support the development and visualization of architectural projects.
Architecture Studies (completed through 8th semester), Architecture
Completed coursework in Architecture through the eighth semester.
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