Implementation Consultant | Integration Specialist

Lead end-to-end implementation of B2B SaaS, warehouse management, and logistics platforms, covering setup, configuration, UAT, deployment, and supported go-live. Manage customer onboarding from sign-up through independent platform use while coordinating technical and non-technical stakeholders.

Build and troubleshoot REST and OAuth API integrations, perform data mapping, and resolve connectivity issues between client systems. Manage releases and deployments, including code reviews and build-configuration fixes, while diagnosing production incidents to keep client platforms stable.

Create customer guides, internal knowledge bases, process documentation, and Jira-based support workflows. Build delivery processes and team capacity to support additional engagements without compromising quality.

Coordinated the delivery and implementation of digital solutions across multiple client portfolios, from requirements gathering through live rollout. Worked across CRM systems, websites, and process automation tools to support client operations.

Supported configuration and integration work by connecting tools and systems to fit client processes. Built delivery documentation and repeatable processes that improved project timelines, communication, and implementation consistency.

Liaised with stakeholders to define requirements, align expectations, and maintain delivery momentum. Also coordinated vendors, budgets, and procurement for technology delivery.

Supported technical operations and delivery planning for technology-led projects in a fast-moving environment. Coordinated internal teams and external stakeholders to align resources, priorities, and delivery plans.

Managed operational reporting, risk tracking, and issue resolution. Supported leadership with data analysis and planning insights to improve operational decision-making and project delivery.

Built responsive web interfaces using HTML, CSS, and JavaScript, as well as full-stack applications using REST APIs, Node-based frameworks, and React.

Worked with databases and CI/CD pipelines to improve data retrieval efficiency and reduce deployment times through automation. Used Docker and GitHub as part of engineering and deployment workflows.

Developed the hands-on technical foundation in web development, APIs, integrations, and delivery automation that supports later implementation and integration roles.

Master's degree in Data Science.