Product and Project Manager

Led the end-to-end lifecycle of strategic products and projects, including opportunity identification, requirements definition, roadmap prioritization, implementation, performance monitoring, and continuous product evolution.

Acted as the liaison among Business, Product, Technology, UX, Operations, Finance, Commercial teams, and external partners. Led requirements analysis, process modeling, functional architecture definition, technical specifications, development estimates, backlog management, and agile delivery using Scrum and Kanban.

Facilitated executive and technical meetings with internal stakeholders, national and international clients, acquirers, strategic partners, and vendors to translate business needs into scalable, high-impact solutions.

Resolved operational requests and delivered specialized customer support, ensuring service agility, quality, and continuity of client operations.

Managed customer relationships through consultative and personalized support, identifying needs, clarifying questions, and tracking requests. Administered the company's physical laboratory, including configuration, testing, homologation, and maintenance of payment solution equipment and devices.

Performed diagnostics and preventive and corrective maintenance on electronic devices to ensure equipment availability and customer satisfaction.

Installed and replaced components and accessories according to technical and quality standards. Conducted hardware and software repairs, fault identification, testing, and post-maintenance validation.

Planned admission in 2027.