I am a Full Stack Web Developer and project management professional based in Córdoba, Argentina, with experience in operational leadership, technical support, training, and KPI monitoring.
I have led teams of more than 40 customer management professionals, overseeing performance, communication, deadlines, and operational results. I am experienced in organizing resources, planning sprints, managing backlogs, and documenting monthly project progress.
I currently work in video game support, where I investigate incidents, follow up on requests, and identify technical and operational solutions. I enjoy solving problems and improving processes through structured analysis.
My background includes technical support training, customer service, digital communication, social media management, and general administration. I have created training materials, evaluated performance, and helped strengthen technical knowledge across teams.
I have completed a Full Stack Web Developer diploma and work with agile methodologies including Scrum, Kanban, and Lean Startup. I use tools such as Jira, Confluence, MS Project, Google Workspace, and Microsoft Teams to support collaboration and project delivery.
I am a native Spanish speaker and I am interested in opportunities that combine technology, operational excellence, agile project management, and team leadership.
I resolve and follow up on incidents related to video games, analyzing issues and identifying technical and operational solutions.
I support users through problem investigation, request tracking, and solution-oriented troubleshooting.
I led a group of more than 40 customer management professionals and was responsible for performance, KPIs, communication, and deadline compliance. I also led teams of at least 20 people through weekly KPI monitoring and visual Kanban boards.
I planned sprints and backlogs, organized time and resources, and documented monthly initiation, progress, and closure activities. I trained new technical support and customer service staff, created training materials, evaluated performance, and reinforced technical knowledge.
I provided training and guidance in technical support and customer service.
I assisted team members in developing support processes, customer communication skills, and technical knowledge.
I provided customer service and followed up on customer requirements.
I supported the tracking and resolution of service requests.
I managed social media, digital communication, general administration, and operational support activities.
I created basic visual content and followed up on customer orders and requests.
Diploma, Full Stack Web Development
Completed Full Stack Web Developer diploma.
Public National Translator, English
Studied Public National Translation in English.
English Studies, English
Completed 8 levels of English studies.
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