Technology Delivery Leader / Chief Project Officer

Lead delivery operations for international software development clients across the United States, Mexico, and Spain. Oversee multiple client engagements, ensuring project execution aligns with client expectations and business objectives.

Lead and mentor Project Managers on delivery management, stakeholder communication, project risks, and day-to-day challenges. Manage project health, timelines, resources, financial performance, delivery risks, client satisfaction, and escalations.

Drive resource allocation and capacity planning, prepare client-specific reports and management information, facilitate Agile ceremonies, and identify account growth opportunities.

Progressed through project management and executive leadership roles overseeing delivery operations, client relationships, team development, and project management for international and local clients.

Joined as the company's first Project Manager and built the Project Management function, introducing standardized processes, documentation, governance, and hybrid Scrum and Waterfall methodologies.

Led and mentored Project Managers and Business Analysts, managed delivery for web, mobile, e-commerce, staff augmentation, maintenance, fixed-price, and time-and-materials engagements. Oversaw budgets, profitability, resource allocation, commercial proposals, estimates, pricing, strategic accounts, and business development initiatives.

Managed Service Desk and Global Helpdesk operations delivering 24/7 support across international environments.

Led daily operations and team coordination to meet service level agreements and client expectations. Managed client communications, service review meetings, operational reporting, and service improvement initiatives.

Implemented ITIL principles and Service Desk best practices for global, multilingual operations.

Managed daily operations across multiple retail branches in Dublin, Ireland, and supported local management teams during operational transitions.

Coached Store Managers, coordinated staffing schedules, and maintained customer service and operational standards.

Completed 3 years of study.