I am a Senior Telecommunications Engineer and Technical Operations leader with more than 25 years of experience delivering enterprise network deployments, technical operations, and customer onboarding programs.
I lead end-to-end implementation initiatives for private wireless enterprise solutions, coordinating stakeholders, service plans, provisioning, and operational integration across complex customer environments.
I have extensive experience in network operations, including voice, VoIP, ISDN, Ethernet, and data networks. My background includes fault isolation, root cause analysis, incident management, escalation support, and proactive service monitoring.
I focus on improving customer experience, operational efficiency, workflow reliability, and SLA performance. I have maintained 98%+ SLA compliance while supporting Fortune 500 customers and enterprise partners.
I am skilled at cross-functional leadership, vendor and risk management, customer relations, and process improvement. I bring a structured, results-oriented approach to technical project delivery and service operations.
I hold an MBA and a Bachelor of Science in Business Management, and I am an AWS Certified AI/ML Practitioner with additional data center training in progress.
Lead end-to-end onboarding and implementation for more than 40 private wireless enterprise deployments across North America, Latin America, and Puerto Rico.
Provision customer-owned and Verizon Wireless solutions and tailored service plans to improve operational efficiency and service integration. Partner with enterprise stakeholders to streamline onboarding processes and enhance customer satisfaction.
Standardized reseller onboarding processes, reducing partner enablement timelines by 25%.
Provided Tier 2 and Tier 3 technical escalation support while maintaining more than 98% SLA performance. Collaborated with operations, sales, and leadership teams to improve workflow efficiency and system availability.
Managed enterprise voice and data operations for Fortune 500 customers in a Network Operations Center environment.
Led fault isolation, root cause analysis, and incident resolution across voice, VoIP, ISDN, and Ethernet networks. Improved service reliability and mean time to resolution through proactive monitoring and structured troubleshooting practices.
Master of Business Administration, Business Administration
Master of Business Administration (MBA).
Bachelor of Science, Business Management
Bachelor of Science in Business Management.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
