Operations & Administration Professional | IT Support | Data Management

Managed daily administrative and operational activities for business and workshop operations. Maintained accurate service, customer, spare-parts, pricing, and transaction records; processed operational data through company systems, databases, and spreadsheets; and prepared customer invoices and administrative documentation.

Coordinated information across service advisors, mechanics, spare-parts administration, cashiers, and other internal functions. Provided support for computers, software, networks, and office systems, helped transition the workshop information system to a server-client network environment, and assisted with process improvements and data discrepancy resolution.

Managed daily cash transactions and maintained accurate sales and transaction records. Recorded, checked, and reconciled transaction information while maintaining basic sales, stock, and administrative records.

Supported daily operational and administrative activities, basic reporting, customer service, and routine customer enquiries. Identified transaction discrepancies when required and assisted with reconciliation activities.

Managed student schedules, lesson planning, learning materials, and daily administrative responsibilities independently. Tracked student progress and maintained regular communication and follow-up with students and parents.

Adapted work processes to individual learning requirements and changing priorities. Managed multiple schedules and responsibilities while delivering organised and responsive support.

Bachelor's degree in Information Systems, in progress. Relevant areas include database management, IT management, IT governance, information security, business process analysis, systems analysis, and information technology management.