Senior Technical Product/Program Manager

Led AI initiatives for Windows OS, including Autopatch and managed-device solutions, improving enterprise device-management reliability by 40%. Led large-cluster LLM and GenAI scaling work for OS management, leveraging first-party data and proprietary tooling to reduce end-to-end resolution time and lower OpEx by 35%, representing approximately $50M in savings.

Directed a 0-to-1 Windows Engineering Direct program involving more than 200 engineers and built scalable frameworks that improved reliability for S500 premium customers by 30%. Partnered with engineering, data, infrastructure, and SRE teams; used Python, KQL, SQL, and Graph APIs for analysis; established OKRs, KPIs, and success metrics; and represented engineering teams in technical forums.

Led MRC compliance audits for ads measurement infrastructure, supporting data accuracy for advertising revenue streams. Managed the metric-development lifecycle, including data-pipeline architecture, automated collection processes, and real-time analytics.

Partnered with Data Engineering and ML Infrastructure teams to implement standardized APIs and improve audit operations. Defined a north-star objective to reduce audit cycle time by 40%.

Led a 32-engineer team delivering eSIM provisioning integration between Sprint and T-Mobile networks using RSP protocols and standardized carrier APIs. Coordinated technical delivery across network, engineering, and platform stakeholders.

Implemented an ML-based incident-management system using NLP classification, automated escalation, and ITSM integration to reduce mean time to resolution. Also drove end-to-end chatbot development integrating internal microservices with Siri and Alexa through REST APIs and webhooks.

Designed an AI-driven location-optimization platform integrating employee survey data, job-posting analytics, and HRIS datasets. The platform generated machine-learning-based hiring recommendations across the enterprise footprint.

Drove predictive-analytics strategy for resource forecasting using cloud-based ML models. Analyzed historical trends and cross-department capacity requirements through automated data pipelines.

Worked as a Product Manager focused on data governance at State Street in Boston, Massachusetts. Supported product and program activities related to data governance initiatives.

The resume does not provide additional responsibilities, tools, or measurable outcomes for this role.

Worked as a Program Manager for application migration at Verizon in Piscataway, New Jersey. Managed program activities associated with application migration initiatives.

The resume does not provide additional responsibilities, technologies, or measurable outcomes for this role.

Worked as a Business Strategy Manager focused on mobile initiatives at MetLife in Bridgewater, New Jersey. Contributed to business strategy activities for mobile products or services.

The resume does not provide additional responsibilities, tools, or measurable outcomes for this role.

Worked as a Product Manager for Android products at Softdroid Systems in India and Kearny, New Jersey. Managed product-related responsibilities in an Android-focused environment.

The resume does not provide additional responsibilities, technologies, or measurable outcomes for this role.

Worked as a Business and Financial Operations Analyst at Credit Suisse in Pune, India. Supported business and financial operations analysis activities.

The resume does not provide additional responsibilities, tools, or measurable outcomes for this role.

Worked as a Financial Analyst Intern at Suzlon Energy Limited in Pune, India. Gained early professional experience in financial analysis.

The resume does not provide additional responsibilities, tools, or measurable outcomes for this role.