Product Manager

I lead HCE product delivery and coordinate development, QA, certification, release, and production activities. I manage priorities, dependencies, stakeholder communication, and delivery expectations across cross-functional teams.

I co-lead the SoftPOS product and own the development of an enterprise merchant operations platform. I work with enterprise customers, business analysts, engineers, and QA teams to define requirements, design workflows, support UAT, and deliver dashboard and back-office features for merchant, terminal, transaction, payment, routing, BIN, enrollment, and administrative operations.

I supported the delivery of digital payment and enterprise product initiatives by gathering customer requirements and converting them into structured product requirements, user stories, acceptance criteria, process flows, and wireframes.

I collaborated with business analysts, software engineers, QA teams, and stakeholders throughout discovery, development, testing, UAT, release coordination, and production deployment. I also acted as a client contact to align product priorities, technical feasibility, and customer expectations.

I launched and managed a digital commerce studio serving small businesses through e-commerce, SEO, content strategy, and digital product delivery. I owned end-to-end product and client workflows, including customer communication, website management, and ongoing platform improvements.

I managed product listings, site content, and inventory accuracy across Shopify and WordPress environments. I developed SEO and content strategies, resolved client issues, and balanced hands-on execution with strategic planning and prioritization in a startup environment.