Operations and Implementation Consultant

Manage concurrent POS and reservations implementations from discovery and requirements gathering through configuration, testing, training, change management, and go-live. Build phased onboarding plans, success milestones, training materials, and operational playbooks that reduce site time-to-productivity by 20–30%.

Identify implementation risks using client and frontline feedback, revise scope, and realign stakeholders to keep delivery on track. Recovered a stalled implementation and delivered the revised launch with no service interruption or account loss.

Launched two food and beverage operations from pre-opening through daily service, coordinating staffing, vendor readiness, operational requirements, and cross-functional execution during a four-month buildout-to-launch cycle.

Led a zero-downtime rollout of POS and reservations platforms across both properties, reducing transaction errors by 20%. Hired, onboarded, and developed a 30-person team and reported launch readiness, risks, and resolution progress to executive stakeholders.

Managed cross-functional food and beverage operations for a 200+ capacity New York City flagship, aligning ownership, hotel leadership, frontline teams, and five vendor partners. Oversaw operational systems, reservations, inventory, service processes, and vendor relationships.

Increased peak-season revenue by 50% and profit margins by 25% through programming changes, reservations optimization, and supplier renegotiations. Owned hiring, onboarding, and training for a 10-person team, creating SOPs and coaching frameworks that supported two internal promotions.

Bachelor of Fine Arts in Illustration.