Customer Success Manager | SaaS Onboarding & Account Management | Customer Partnerships | Portuguese

Customer Success professional with 5+ years in SaaS, with a background spanning customer success, onboarding and team leadership. I’m good at building strong customer relationships, getting to the real issue quickly, and turning messy problems into practical solutions.

I’ve worked with international customers and distributed teams throughout my career, and I’m comfortable taking ownership, working across functions and figuring things out without needing everything mapped out for me. I enjoy the balance between people and process: understanding what customers need while making the way we support them smarter and more scalable.

Based in Portugal, with an international career and a preference for remote teams that value autonomy, good communication and getting things done.